FAQS
How to Use a Coupon?
▶ Steps: Enter the coupon code in the "Discount Code" field at checkout → Click "Apply" → If valid, the discount will be automatically applied.
⚠️ Limitations: Only one coupon per order; cannot be combined with other coupons.
Promotion Rules
• Coupons must be applied at the time of payment; expired coupons are invalid.
• Limited-time promotions are updated in real time on the homepage.
Missed Coupon Application
• Coupons cannot be applied to orders that have already been paid.
Order Management
Ordering Method
• Only online payments are supported (Credit Card/PayPal).
Payment Security
🔒 Double Protection:
- Visa Secure / Mastercard SecureCode
- 256-bit SSL encryption
Order Confirmation
⏳ Process: Order confirmation email sent within 30 minutes → Tracking number sent after shipment.
📧 Didn’t receive an email?
✓ Check spam/junk folder.
✓ Ensure your registered email is correct.
✓ Still no email? Contact support@preppydresses.com.
Order Modifications
| Order Status | Modification Permission |
|---|---|
| Not Shipped | Request modifications via email (include order number & request details) |
| Shipped | Cannot be modified |
Cancellation Policy
• Not Shipped: Request cancellation via email → Full refund after approval.
• Shipped: Cancellation is not supported.
Shipping & Tracking
➤ Tracking number will be sent via email.
➤ Tracking method: Enter the tracking number on the carrier’s website.
Product Issue Feedback
‼️ Submit within 15 days of delivery to support@preppydresses.com with:
- Order number
- Description of the issue
- Clear photos
Global Shipping
🌍 Coverage: 130+ countries (including PO/BFPO box addresses)
⚠️ PO/BFPO Box Restrictions:
✓ Order amount must be under $50
✓ Expedited shipping is not available
Customs & Import Taxes
• Import duties may apply (borne by the recipient).
• We recommend checking with your local customs office in advance.
Delivery Timeframe
| Stage | Timeframe |
|---|---|
| Order Processing | 1-3 business days |
| Economy Shipping | 7-25 business days |
| Standard Shipping | 8-15 business days |
| Expedited Shipping | 4-10 business days |
※ Delivery time may be affected by holidays, weather, and customs clearance.
Multiple Address Shipping
✓ Billing and shipping addresses can be different.
✓ Company address format:
- Full company name
- Contact person's name
Package Issues
• Delayed Delivery? Contact customer service immediately and provide:
- Order number
- Tracking number
Payment Information
Payment Methods
💳 Supported payment options: Visa, Mastercard, Amex, and PayPal (automatic currency conversion).
Billing Process
• Pre-authorization hold → Final charge upon shipment.
Payment Failure Handling
✓ Verify card number, expiration date, and CVV.
✓ Contact your card issuer for authorization.
✓ Still not working? Try a different payment method.
Account & Product Information
Password Reset
• Reset via registered email.
Product & Stock Information
📥 Need more details? Contact support@preppydresses.com.
Restocking Updates
• Popular items: Usually restocked within 7 business days.
• Urgent request? Email us for priority restocking.
Size Guide
📏 Size charts (including international conversions) are available on product pages.
※ We strongly recommend measuring yourself before purchasing.
Contact Us
📩 Customer Support Email: support@preppydresses.com
⏰ Response Time: Within 24 hours on business days.