Return Policy

Customer Support Email:support@preppydresses.com

Returns Policy Overview
We stand by our products and offer a 15-day return window(from delivery date) for most unused, unworn items in original condition.Note: Return shipping costs are the customer’s responsibility.

Return Process

Step 1:Contact Support

Email us at support@preppydresses.com with:

Item(s) to return

Reason for return

Quality issues? Include clear photos for assessment.

Step 2: Follow Instructions

Await our email with approved return authorization and shipping guidelines (response within 24 hours).

Step 3: Refund Processing

Refunds are issued to your original payment method within 3-5 business days after:

Warehouse receipt of items

Quality inspection approval

Eligibility Criteria

✓ Timing: Request returns within 15 days of delivery.
✓ Condition: Items must be unused, undamaged, and include original tags/packaging.
✓ Gifts: Must be returned immediately in pristine condition.

Non-Returnable Items

❌ Swimwear (sanitary reasons)
❌ Used, altered, or damaged items
❌ Items returned without prior authorization
❌ Gifts that are lost, used, or incomplete (partial refunds may apply)

Non-Quality Related Returns

The following do not qualify as quality defects:

Minor imperfections (loose threads, raw edges)

Subjective preferences (style, color, sizing*)

Discrepancies due to monitor color variations

Wear-and-tear from use, washing, or improper care

Defects disclosed at purchase

*Sizing guidance is advisory; refer to our sizing chart for accuracy.

Important Notes

Non-Refundable Costs: Original shipping fees and Shipping Guarantee.

Address Instructions:

Do NOT ship to the sender’s address on your package.

Return addresses are provided only after authorization.

Unauthorized returns will be rejected.

🔄 Exchange Policy

If you receive an item that is the wrong size, incorrect color, or has a quality issue, you may request an exchange within 7 days of receiving your order.
Before sending any items back, please contact our after-sales support team so we can guide you through the proper process.

📩 Customer Service Email: support@preppydresses.com

Our team will respond within 48 business hours and provide the following:

Confirmation of your exchange request approval

The designated return/exchange address

Detailed step-by-step instructions

⚠️ Important: Unapproved or unsolicited returns/exchanges will ;not be processed. Thank you for your understanding.

Need Help?
Contact support@preppydresses.com for clarification.